Find the answers to the most frequently asked questions about Vedi.
You can create your Vedi practice account right now, by following any one of the "Get started" buttons or links around this site (or below). We will then support you with hardware implementation and staff training. Generally, practices are up and running within a week, depending on your team's availability.
As per our privacy policy, terms of use and End User License agreements, Vedi will never disclose personal private information to a third party that hasn't been authorised by practice. For example, by submitting a pathology lab request, the vet is authorising Vedi to transmit the specific information required for the submission. Vedi uses SSL/TLS encryption for all communication, ensuring the highest security and data protection standards. Data is always transmitted securely over an encrypted channel (TLS encryption in transit), with sensitive data always encrypted at rest, within the database adhering to stringent Australian Digital Health Agency operating standards. Our software packages are digitally signed to prevent tampering.
At a minimum, a practice requires 1x Vedi Hub and 1x Microchip Scanner (Bluetooth compatible).
There is no legal requirement to have a pet passport, but pet owners love it for the convenience of having their pet’s health data easily accessible and shareable with others.
You can order compatible pathology samples directly from Vedi or your participating laboratory. These can also be ordered online via the Vedi Portal
Yes. Vedi syncs information to and from your PIMS. Vedi will notify the staff of any missing information relating to the pet or owner.
Every sample delivered through one of our laboratory partner modules is treated the same, with the aim of delivering the highest quality service in the shortest time possible.
Yes, you certainly can. If they would like to see more detail, they can simply scan the QR code on the Vedi Pet Passport which will take them to the live digital vaccination certificate.
Privacy and security are our top priority. Our focus is to provide the highest standards of care and confidentiality. Vedi complies with the Australian Privacy Principles, the Privacy Act, and the Veterinary Surgeons Act. Our privacy policy, terms-of-service, and end-user licence agreements detail our obligations as a service provider and the responsibilities of the entities and users utilising our service. These agreements are available for review on vedi.io/legal.
Vedi offers a hybrid payment model that consists of a monthly subscription that includes all the hardware you'll require and the integration fees with your PIMS, and then pay-as-you-go pricing where you only pay for what you need when you need it. Visit our pricing page for more information on how it all works.
Vedi verified health records/health data is data captured and verified through the Vedi app.
If you go to a vet that uses Vedi, your Pet Passport will automatically be updated with the latest vaccination.
Data security and privacy are of the highest importance to Vedi. Vedi collects the objective medical data you would find on a vaccination certificate, a clinical pathology submission form or a microchip registration form. For Vedi to create verifiable medical data, some recorded events may capture location and user data when scanning a microchip or recording data. All the data remains the property of the veterinary business.
Yes, you can use the Vedi Pet Passport links to your pet's live Vaccination Certificate, which demonstrates proof of vaccination for boarding and domestic travel. International travel will require more documentation and procedures depending on where you are traveling to, so please contact the airline you will be traveling with for more information.
Only an animal's registered vet and the diagnostic services they use for their normal case management can see the medical data. Access is controlled by the registered vet. Service providers, like pathology labs and emergency hospitals, must be granted access by the registered vet.
Yes! We support your vet practice and staff to get the most out of Vedi. We'll guide you through the whole process and provide ongoing support.
Vedi integrates with your Practice Management Software to access patient details when an animal's microchip is scanned. The integration also enables Vedi to add verified data to the patient's health record, such as vaccinations and pathology results. For a full list of integrations, visit the Partners & Integrations page.
The Pet Passport keeps key details about your pet’s vaccination history and immunity status in one place. It links directly to your most recent vet-issued Vedi vaccination certificate, which is emailed to you after each vaccination. Instead of searching your email inbox, you can access a summarised version anytime in your digital wallet and share it as needed. Plus, push notifications remind you when the next vaccination is due.
If you wish to exercise your GDPR rights and request the deletion of your personal data or account, we've made the process straightforward for you. Simply fill out our GDPR Data Deletion Request Form accessible through your account settings or directly from our Privacy Policy page. This form allows you to specify whether you'd like to delete specific data or your entire account. Once submitted, we will verify your identity and proceed with your request, ensuring your data is handled securely and in compliance with GDPR guidelines. For any further questions or assistance, please do not hesitate to contact our support team.
Calculating exactly which vaccinations are needed for an animal is a complex task that needs to take into account an animal's species, breed, age and previous vaccinations. Previously, there's been no simple way to do this and so many animals end up over or under vaccinated. Vedi smart vaccination statuses take all of these factors into account to automatically calculate exactly which individual pathogens to vaccinate against and when.
You can check by searching for your vet clinic here. If they don’t appear, you can simply fill in your details on the form on this page, and we can send an email to them on your behalf to tell them that you’d like access to the Vedi Pet Passport!
To ensure your Pet Passport stays active and updated, try and make sure that any vets you go to are connected to Vedi. You can check here.
Verifiable data is data that's checked independently for accuracy and authenticity. Through automation and blockchain technology, Vedi can securely record and confirm details like time, location, identity, vaccination history and more. When a veterinary practice is using Vedi verified data, they're working with the best quality health records.
To get started, your practice needs to be using a compatible PIMS, then you'll need a Bluetooth enabled microchip scanner, a Vedi Hub, a Vedi account, and the Vedi app on your smart phone or device.
There is no ‘official’ pet health record in Australia mandated by a government body, however Vedi can track your pet’s health for life, acting as their first health record. Vaccination history is the start of building that health record.
For a full list of PIMS Vedi is currently integrated with, please visit our Partners & Integrations page. If your practice management software is not listed, please ask them to get in touch and we would happily work with them to connect you.
Submitting pathology lab requests through Vedi can reduce turnaround times since these don't require manual processing when arriving at the Laboratory.
No, the Vedi Pet Passport is intentionally “anti-app”, meaning you don’t need to sign up to or install any apps to use it. All you need is a digital vaccination certificate issued by a vet clinic that’s a member of Vedi.
If there’s a Vedi logo on it, it’s a Vedi vaccination certificate. Vets that use Vedi will send it to your email as a digital certificate.
All Vedi services and components, including business documents, emails, internal communications and source code, are managed within the Microsoft Office 365 and Microsoft Azure ecosystems.
The Vedi App is available on iOS and Android, downloadable them from the App Store or Google Play Store, respectively. Links to the stores can be found in this webpage's footer.
Only pay for what you use, no lock-in contracts, cancel anytime.
